- How long do I keep access?
- You receive lifetime access to purchased self-paced courses, including future updates. Live workshops include recordings and materials for 12 months.
- Do you offer refunds?
- Yes. For self-paced courses we offer a 14-day refund if you have viewed under 20% of the content. Workshops and cohorts are refundable up to 7 days before the start.
- Are the lessons tool-specific?
- No. We focus on process and decision-making. When tools are shown, we provide alternatives and principles that transfer across software.
- Do you issue certificates?
- Yes. You can download a completion certificate when you finish all lessons and assessments in a course.
- Can my team enroll together?
- We support team seats, shared progress dashboards, and private workshops. Contact us for a custom plan.
- What if I’m new to audio?
- Start with the Beginner path in the catalog. It covers microphones, room treatment, voice coaching, and simple editing.
- How do favorites (Fallows) work?
- Click the star on any course to save it. Your Fallows list is stored in your browser and available on this device.
- Do you offer captions and transcripts?
- Yes. All video content includes English captions and downloadable transcripts for screen reader compatibility.
- Can I download the course videos?
- Yes, all self-paced courses allow offline downloads through our mobile and desktop apps for the duration of your active access period.
- How do I update my billing details?
- Log into your account, go to the billing section in settings, and securely update your payment method at any time.